Find out just what phone support entails in the web hosting world.
Although this isn't the most importantfactor to distinguish a dependable cloud web hosting provider from a bad one or a reseller from a real provider, being able to call and communicate with a live person is a sign that you are not using the services of a one-person firm and that you can get in touch with somebody every time you're in need of assistance. The telephone support for hosting services may vary from standard to dedicated, therefore the issues that can be resolved with a call vary based on the supplier. In the general case, these matters are more basic and include billing or first level tech issues because more complex issues generally require a support ticket where both you and the system administrators can follow what is going on with a given situation. Nevertheless, the option to call your supplier will save you a lot of time and efforts for the numerous tiny problems which may eventually appear when you manage your website hosting account.
Phone Support in Cloud Web Hosting
If you choose to use one of our Linux cloud web hosting service
, you will be able to talk with our customer support crew over the telephone for 14 hours a day. We can assist you in choosing the perfect plan for your websites as we believe that it is better to discuss these issues with a live person. In case you already own an account, we're able to assist you with your sales/billing questions as well as general issues, even with some tech situations which do not require a long time or escalation to an administrator because it'll be better to open a support ticket for time-consuming issues in order to have the entire correspondence in a single place. We have telephone numbers in the US, the UK and Australia, so you're able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours a day as part of the support services for each semi-dedicated server
plan that we provide. Since some issues are more complex and time-consuming, you'll need to open a ticket in case you come across such an issue, still for all billing, general or small-scale technical issues you can always give us a call and we'll assist you without delay in order to save you the time you will have to spend on creating a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your websites on our leading-edge cloud platform or you can get any other general info on our semi-dedicated solutions. We have local numbers in the USA, the UK and Australia along with a global number, so that you're able to call the one which is closer to where you live.