Customer Support Channels
A One–Hour Response Time Guarantee
Each assistance request you submit to us will be dealt with within maximum sixty minutes. In case your support ticket or e–mail requires additional assistance from a sysadmin, we will without delay forward it and leave a note to notify you that your matter is being examined. If you make use of the Optional Admin Services package, all of the server administration tasks included there will be performed at a time of your liking.
A Top–Notch Help Desk Service
If you require any assistance while using the Web Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server on your behalf, don’t hesitate to reach the help desk support team at any moment through the ticketing system. Furthermore, in case you require assistance administering your dedicated server, you can make use of our Optional Admin Services package, which includes Operating System updates every week, installation and problem troubleshooting services, server monitoring and rebooting services, data backup hard disk drive storage space, etcetera.
An Intuitive Help Section
Each dedicated server is equipped with our free–of–charge Web Control Panel, which offers an elaborate knowledge base plus a selection of step–by–step video tutorials. Whenever you need assistance with the Web Control Panel, just hit the Videos or Help buttons located in the upper right corner.