Integrated Ticketing System
What's an integrated ticketing system and what are the advantages of using one? How is it different from other forms of customer support?
In case you have purchased a web hosting package and you have certain queries in regard to a specific feature/function, or if you’ve encountered a certain challenge and you need support, you should be able to touch base with the respective client service staff. All web hosting companies use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, because the quickest way to handle an issue most often is to send a ticket. This type of correspondence renders the replies sent by both sides simple to track and allows the customer support team members to escalate the situation in case, for example, a sysadmin has to interfere. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you’ll have to have at least 2 different accounts to get in touch with the client care team and to actually manage the hosting space. Non-stop switching from one account to the other can sometimes be a bore, not to mention the fact that it requires lots of time for the vast majority of hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting service
come with an integrated support ticket system, which is an indivisible part of our in-house created Hepsia Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything connected with the web hosting service itself in the same place – invoices, web files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different admin dashboards. In case you’ve got any technical or pre-sales questions or any problems, you can post a ticket with several clicks of the mouse without ever logging out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will provide you with more info and which may help you fix any specific issue before you actually submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server
account with our company and you’d like to get in touch with our support staff, you will be able to post a ticket straight from your Hepsia hosting Control Panel instead of going through a totally different customer support platform like you’ll have to do with the vast majority of hosting providers out there. Our integrated ticketing system will permit you to submit a new ticket without difficulties and to look through older tickets using a clever search filter. In addition, you’ll be able to read the relevant knowledgebase articles that our system will present you with based on the category that you pick for your new ticket. You can carry out all of the abovementioned things without leaving your Hepsia Control Panel at any time, which implies that in case you run into any complication or have a query, you can touch base with our technicians and fix the problem at hand in less than 1 hour using one platform.