Lots of persons who begin using their first hosting account, or change companies, normally have enquiries about how given procedures are executed or run into problems when setting up different things such as e-mails, website settings, and so on. That’s why, lots of companies have compiled documentation with standard questions and issues so as to help their clients obtain information swiftly and seamlessly. As a result, the client support staff members can devote more time to real problems that some customers may be facing, because the solution for the smaller things will be available on the Internet and customers can resolve them without having to touch base with the client support team. Having in-depth documentation is quite important, particularly for new customers without any prior experience whatsoever, since the web hosting service involves an immense number of functions and many people can get perplexed about what action to take. A good knowledge base can both help you complete the operations that you need and discover how the web hosting service works in general.
Extensive Online Documentation in Cloud Web Hosting
If you order a cloud web hosting plan from our company, you will acquire access to our comprehensive online documentation where you will see information on virtually everything related to our web hosting plans. The topics range from how to set up an e-mail account on your cell phone, to how to do various things using an .htaccess config file. The articles are written in an easy-to-grasp manner and feature comprehensive guides on how to complete a specific operation in your Hepsia Control Panel. You can also find info that is not connected directly to Hepsia, for instance one that concerns online apps on your computer. The whole collection of articles will be located in the Control Panel’s Help section, but those that are dedicated to a given Control Panel section can be accessed on the spot. Considering the fact that we’ve covered as many topics as possible, you will be able to find out more or less everything related to your account.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled an elaborate online knowledge base for all our present and prospective customers, so in case you order a semi-dedicated server account through our company, you’ll be able to find any information that you’re searching for at any moment. We’ve got an immense number of informational help articles, which will help you understand better what’s going on in your semi-dedicated server account – "What’s PHP?" and "What are file access permissions?" are merely 2 examples. Our comprehensive manuals will help you do anything you need – unpack an archive, import a database, forward a domain, and so on. On top of that, we’ve also got troubleshooting guidelines, which will permit you to discover what induces a given problem and the possible solutions for it. If you are unable to send e-mails or your domain name returns a 500 Internal Server Error message, for instance, you can consult our knowledge base and resolve the problem instantly. The articles can be accessed through any section of the Control Panel, as well as through the all-inclusive Help section.