24/7 Customer Support
Read more about what ‘customer support’ signifies in the web hosting world and about the different support types.
Being able to contact your cloud web hosting provider any time you have any sort of questions or encounter any issues is important and how quickly they will respond and take action is usually essential, in particular when your web site is business-oriented, as more downtime could mean losing prospective customers. The support options are also a quick way to identify actual suppliers from resellers. The latter typically respond just to email messages or support tickets and you may have to wait for a day or even more in order to receive a reply. When your trouble needs a couple of responses, you will end up losing a few days so as to get a simple problem fixed. Using a legitimate and reliable website hosting supplier, you will be in a position to contact the support at any time and receive a prompt reply no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 customer, billing and tech support for all our Linux cloud web hosting service
. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and supply you with the necessary info, to give you a choice to make the very best decision when you buy your new website hosting account. We are available any time, including holidays and weekends, and we supply several ways of communication to contact us - phone, live chat, e-mail messages and support tickets. For your convenience, we now have multiple telephone numbers all over the world, so you can call the one that is closer to you. The max response time for the email messages and your tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget about waiting for a few days to receive support for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to receive prompt help, particularly when your web site is not running effectively for whatever reason. All of our Linux semi-dedicated hosting service
include 24/7 customer and tech support, consequently in case anything happens, you're able to use a number of ways to let us know - phone line with several local numbers globally, live chat, emails and support tickets. The first two options are for billing, pre-sales and basic issues, so that in case you don't have an account yet, for instance, you can get additional details about our services, or we will help you with less complicated tech problems. The next two methods are for solely technical issues or everything that is more time-consuming considering that it's more convenient to follow the conversation between you and our tech support crew. The guaranteed maximum response time for them is just an hour, the typical one - 15-20 min, therefore you won't have to wait for a whole day so as to receive support as you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
When you use our Linux VPS servers
, you won't ever need to wait for more than one hour to get support for any kind of situation that you may encounter with the server or the software that comes pre-installed with it. We warrant this short response time for all the tickets which you open through your billing Control Panel or emails that you send to our tech support crew. In addition, we have local telephone numbers in a number of countries around the globe plus a live chat service where we are able to assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the various ways of communication, so no matter what your question or issue is, there will always be somebody to assist you without delay. If you need assistance with third-party software, that you cannot set up or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone when you manage a whole server, that's why every single dedicated server
that we provide features 24/7 support with 1-hour response time guarantee whatever the situation. The service is cost-free for any difficulties with your server or the software that was installed by our administrators during the setup, so you're able to get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing area or you can send an e-mail message, and the actual response time for either of these rarely surpasses 30 minutes since we have admins available 24x7x365. If you want general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you can employ our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to add to your server package through the billing Control Panel.