If you ever encounter a problem with your site and are incapable of coping with it on your own, ask the web hosting company’s customer care staff to help you get the site back online. A timely resolution would be the perfect scenario, but many companies respond within 24 hours and even more, especially if you are working with a hosting reseller. Even if the problem can be fixed quickly, your website may not function satisfactorily or it may not be available whatsoever for a prolonged time period, so you may lose potential customers since it is extremely unlikely that anybody will be enthusiastic to go back to a site that is broken. That is why, you ought to make sure not only that you can reach your web hosting provider, but also that they can answer and assist you in a timely fashion. If a web application update does not proceed smoothly or if you erase something accidentally, for instance, the website must be fixed promptly so as to prevent prolonged inaccessibility.
One-Hour Response Guarantee in Cloud Web Hosting
In case you are using one of our Linux cloud web hosting service
and you’ve got an enquiry or come across a certain difficulty, you can contact us 24/7 by submitting a technical support ticket or by writing an email and we promise that you will receive a response in less than an hour. In case the issue can be solved, we will do it before we reply to you, whereas in case there is something that you need to do on your end, we will supply you with all the needed info – what workable solutions to try, what settings to check, etc. Typically, you will obtain an answer within 30 minutes max, which implies that waiting for hours on end or even for more than 1 day to obtain assistance is something unthinkable. Our 1-hour reply time guarantee applies to any enquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a trouble ticket via your hosting Control Panel or send an email associated with your semi-dedicated server
, you’ll have a response within 1 hour max. You can get in touch with us at any time with regards to technical, billing or general matters and due to the fact that we’re on duty 24x7x365, you’ll invariably receive assistance in a well-timed fashion. Depending on the specific issue or question, we’ll give you more information, sort out the obstacle if it’s been caused by something within our reach or instruct you on what to do on your end in case you need to fine-tune a certain setting for a software app that we do not have access to. You can forget about waiting around for a whole day for every answer. As a matter of fact, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.